TERMS OF USE OF CHOMTHANA CO., LTD. (YILI GROUP THAILAND)

This website is managed and administered by Chomthana Co., Ltd. (Yili Group Thailand) (hereinafter referred to as “the Company”) and these terms of use shall explain how to access and use various websites, such as https://www.chomthana.com, including the websites on mobile devices and applications that the Company may develop and provide services in the future (hereinafter referred to collectively as the “Website”). The Company requests that you carefully read the terms of use before using the website, and other terms of use referred to herein, such as the Personal Data Protection Policy, Cookie Policy, and the terms of use in various documents that appear on the website. You shall be legally bound by these terms of use upon accessing this website.

1. General conditions
Chomthana Co., Ltd. (Yili Group Thailand) shall maintain the authority to grant permission and the rights to manage the website which will allow you as a user (“You”) to access and use the website and its related services.
These terms of use (“Terms”) are an agreement between you and the Company regarding the use of the website and its related services of the Company. You will be able to use the website and its related services only after you have accepted these terms of use by clicking the “Accept” button. Once you have accepted the terms, you will be bound by these terms of use as well as any modifications, changes, or updates to these terms that may be introduced in the future. The Company reserves the right to modify or change these terms at any time after having notified you in advance. Such modifications or changes shall not be retroactively enforced and shall take immediate effect after you click the “Accept” button. If you continue to access or use the services continuously after such modifications or changes to the terms have come into force, it shall be deemed that you agree to be bound by the modified or changed terms of use.
If you do not agree to comply with these terms, the Company reserves the right to request you to stop using this website and its related services immediately. If you continue to access and use the website, it shall be deemed that you agree to be bound by the Company’s terms of use. If you have any concerns regarding these terms, you can contact the Company by using the contact information provided in these terms of use.

2. Intellectual property
All data and documents on this website are copyrighted and the intellectual property of Chomthana Co., Ltd. (Yili Group Thailand) which are protected by law. The Company has the right or authority to control the use of this information with the exception of the information imported through the links on third-party websites or applications for display on this website, in which case, it shall be considered the copyrighted and intellectual property of such third parties.
By using this website, you acknowledge and agree that:

a. You must not reproduce, modify, copy, amend, publicly disseminate, or store the information in any retrieval system, or undertake any actions that constitute a violation of copyright or intellectual property rights, unless such information is used or downloaded for personal use, provided that you do not remove any copyright or intellectual property statements from such contents.
b. The Company does not grant you permission or rights to use any of its trademarks, logos, service marks, and trade names (including the “Cremo” brand and other trademarks of the Company).
c. You must not translate, combine, modify, alter, adjust, or adapt all or any part of the website or its related services, or permit integration of the website or its related services, or integration of any part of both sources into any other programs or to have them become parts of other programs unless such actions are necessary for the use of the website and its related services as permitted herein.
If you find any content on this website that may infringe your or someone else’s copyright, or if you want to report information on copyright infringement, please contact the Company by using the contact information provided in these terms of use. The Company will then take appropriate actions to consider requests for permission to rectify or consider rectification of any inaccuracies in the data that may constitute a copyright infringement.

3. Website usage
This website is created to provide personal services to you and not primarily for business and commercial purposes, except in cases related to business dealings with partners, distributors, or consumers of the Company. You acknowledge that you will be solely responsible for any expenses that may arise from the use of this website.
This website is created for access and use by people in Thailand primarily. If you access this website while being outside Thailand, you must comply with the applicable laws of that country.
Accessing or using the website is deemed to be a confirmation that you are at least 18 years of age, or if under 18 years of age you are under parental supervision, and capable of entering into legally binding contracts under applicable laws.
While using this website, you acknowledge and agree that:

a. The Company may update, modify, or change information and services on its website without prior notice.
b. The information and components of this website may contain technical errors, inaccurate or incomplete information due to typographical errors or compilation errors. The Company will try to correct and improve them within a reasonable period of time.
c. The information on the website of the Company is general information given to inform you about the Company’s products, activities, news, services, or even interesting websites. However, such information is not intended to be expert advice in any way. You should not rely on this information instead of consulting experts.
d. The Company cannot guarantee that this website will be free from any technical errors or interruptions that will allow you to have continuous access to the website and its services at all times.
e. You agree to have the Company screen, check, correct, reject, or delete any content from the website at any time that it deems appropriate. This shall also include parts of the information that you have created or sent through this website.
f. You agree and acknowledge that the Company may, either in part or in whole, suspend you from using any services on this website (either on a temporary or permanent basis), at the sole discretion of the Company without having to give you prior notice. You also agree not to claim any damages from the Company as a result of such actions.
g. You allow the Company to place any promotional materials to promote its operations (including Cremo ice cream and other frozen products) on any part of this website during or before you access the website to use its information or services. The promotional materials may be subject to change without having to give any specific notice.
h. You will keep the password for your website usage (if any) safe and confidential.
i. You acknowledge and agree that it is not possible to keep the communication and transmission of data over the internet completely secure and private. Any data you transmit via the website may be read or accessed by others, even when the transmission is encrypted.
j. You will not post, upload, or import any data, texts, images, symbols, videos, or materials that are inappropriate or infringe upon the intellectual property rights of others, or in violation of the law on this website.
k. You will not provide false, misleading, deceptive, fabricated information, or use the information of another person to damage that person.
l. You guarantee that the information that you provide to the Company, at the time of your registration and any other times, is truthful, accurate, up to date, and complete. You agree to promptly notify the Company of any changes to the information you have previously provided.
m. You agree that the Company may communicate with you electronically regarding the website or related services by sending messages to your mobile device for the purpose of providing services and obtaining information about your use of the services.
n. In the event that you become aware of any use of the website or related services in violation of these terms, or that any unauthorized third party has acted unlawfully on the internet network provided for the website or related services, you must immediately notify the Company of such event through any of the channels provided by the Company.
o. You will not act or participate in any activities that disrupt, interfere with, send malware, or use technology that may be harmful to the Company’s website and properties (or servers and networks that are linked to the website).
p. You will not act in any manner that violates the Company’s terms of use or the law.
q. You must be solely responsible for compliance with all applicable laws, including the laws on websites and related activities. The fact that the Company permits you to use its website and services shall not release you from the performance of duties and responsibilities in compliance with the applicable laws, which shall include but is not limited to the laws on computers. You agree to be responsible for all activities that are related to you.
If the Company encounters any act that is inappropriate or in violation of its announced terms of use or is a breach of law, it reserves the right to remove or delete such information, suspend the person’s use of its services, or take any steps to stop such act without depriving its right to take further legal actions or claim damages from the person who commits such act.
If you encounter any problems or inappropriate texts or any actions that deviate from the terms of use prescribed by the Company or any actions that may cause damage to you or the Company or to any other person, please notify the Company by using the contact information provided below.

4. Security maintenance
Chomthana Co., Ltd. (Yili Group Thailand) is responsible for the provision and development of this website and all of its personnel strive to provide the best services in terms of website management and tools, such as encryption and physical security measures. We adopt international standards to ensure that this website can always provide efficient, appropriate, and secure operations. However, despite its best efforts to maintain its service security, the Company cannot guarantee that you will be absolutely safe from threats or technological risks, such as malware, while using this website. The Company hereby disclaims responsibility for any damages that you may encounter from using this website or from any other factors that are beyond the Company’s control. Nevertheless, the Company is willing to assist you in these matters to the best of its ability.
It is recommended that you take appropriate security measures, including installing reliable antivirus software before downloading any data from the Company’s website.

5. Website updates
The Company may periodically update the website that you are using to improve its efficiency, functionality, and to address any format or operational errors on the website. The Company may update, correct features, functionality, or materials presented on the website or any parts of the website services from time to time. These updates may include bug fixes, feature enhancements, or new versions. You agree to accept such updates (and permit the Company to deliver them to you if necessary) as part of the website and its related services. Depending on such updates or changes, you may not be able to use the website or its related services until you have downloaded or installed the latest version of the website, related services, features, browsers, or any other necessary components. You also agree to accept the revised terms of use.
The Company reserves the right to discontinue offering certain or all parts of the website and/or its related services, for whatever reason, without prior notice.

6. Personal data and privacy protection
a. Chomthana Co., Ltd. (Yili Group Thailand) gives serious consideration to the importance of your privacy.
b. The Company will protect your personal data and privacy as prescribed in its Personal Data Protection Policy of Chomthana Co., Ltd. (Yili Group Thailand).
c. The Company will take special care and consideration in the implementation of its security measures to ensure the security of all your data.

While using this website, you acknowledge and consent that:
a. The Company may collect and use your personal data, information about your website usage, and your device’s technical data, which include but are not limited to the purpose of allowing the Company to provide services of its website and related services. Such information will also be used to send information about its products, activities, and services that you may be interested in, to give advice on various activities and services, or achieve other purposes of the Company such as data analysis, detection, monitoring, and prevention of frauds, development of new products and services, activities upgrading, or services improvement, usage pattern analysis, efficiency of its public relations efforts and provision of information about the Company’s products, activities, and services.
b. You agree and consent to have the Company send information and news about its products, activities, and services and other information about the Company to you through the website. This information shall include but not be limited to advertisements, public relations activities, news, sales promotions, special privileges, surveys, satisfaction assessments, and questionnaires. You may cancel or refuse to receive such information through the channels provided by the Company.
Details of these activities are in accordance with the Personal Data Protection Policy of Chomthana Co., Ltd. (Yili Group Thailand).

7. Linkage to other websites or applications
Linkage to other websites or applications provided by third parties may be available on this website for your convenience only. If you use such linkages, you will leave this website. The Company has no association with or control over the accuracy and reliability of those external websites, products, services, and links. Your interactions, relationships, usage, or participation in sales promotion campaigns organized by the websites, services, or advertisers provided on or through these applications are solely carried out between you and such external third parties, and you do so at your own risk.
By deciding to access other websites or applications linked to this website, you also accept possible risks to yourself. The Company will not be liable for any damages arising from your using or accessing the content of other websites or applications. You also acknowledge that by accessing or using services provided by third parties through applications, you may be subject to additional terms of service prescribed by the external service providers.

8. Disclaimer of warranties
This website and its related services are provided on an “as is” and “as available” basis. The Company hereby disclaims warranties of any kind, whether express or implied, as prescribed by law or otherwise, which include a warranty of fitness for a particular purpose and non-infringement of the rights of others. The Company does not give any warranty or promise or certification of any kind that the website or its related services or the services provided by any third parties will meet your needs, achieve the expected results, be compatible or work with other software, applications, systems or services without any interruption or error, or that they will be able to operate in all locations or meet the operational standards and reliability without any errors, or that such errors or defects can be or will be rectified.

9. Non-reliance on information
You acknowledge and agree unequivocally that your use or reliance on any data or content obtained through the website and its services is carried out at your own risk and sole responsibility and that such data or content may not always be accurate. It is entirely your responsibility to make informed decisions and comply with all applicable laws and regulations when using and accessing the website and its related services.

10. Limitation of liability
The Company shall not be liable to you for any damages in whatever forms, including damages to persons or property arising from or in connection with your use of the website or its related services. The Company shall not be liable for any damages arising from your faults, such as failure to provide necessary information to the Company or failure to notify it about any changes to such information under any circumstances. The Company shall not be liable for any damages, whether special damages, incidental damages, consequential damages, punitive damages, reliance damages, or exemplary damages arising from or in connection with this agreement or arising from the use or inability to use the services or from any interaction with the Company.

11. Additional limitation of liability
You acknowledge that the website and its related services have not been developed to serve your personal needs specifically. Therefore, it is your responsibility to make such features and functions suit your needs. The Company shall not be liable for any damages that you could have avoided, or for any damages resulting from your failure to comply with any of its instructions or to provide the minimum required system as recommended by the Company.

12. Exclusion of liability for third-party services
The Company shall not be liable to you for any loss or damage arising from your use of services, actions, or omissions of any service provider or third party who have contact with the Company to provide such services or actions for you or for your device. The Company is not liable to you for cases where it cannot contact any service provider or third party in any specific circumstances. You should refer to the terms of service of the said third-party service providers for cases of loss or damage arising from the use of their services.

13. Separation of agreement provisions
If any provision of this agreement is found to be unlawful, invalid, or unenforceable, the legality, validity, and enforceability of the remaining provisions shall not be affected or impaired, and they shall remain in full force and effect. You agree that the Company may amend or supplement any part of this agreement that is unlawful, invalid, or unenforceable, provided that such amendment or supplementation reflects the intentions expressed herein to the extent permitted by law.

14. Transfer of agreement
You are prohibited from transferring this agreement or any of its rights or obligations. However, the Company may transfer this agreement, in whole or in part, or any of its rights or obligations. You agree to consent to such transfer and to provide all necessary assistance and support.

15. How to contact Chomthana Co., Ltd. (Yili Group Thailand)?
The Company welcomes your comments and suggestions for use in developing and improving our website. If you have any questions about this agreement or want to report any issues you encounter while using this website, you can send your feedback, suggestions, questions, or any other information to the Company at:

To: Chomthana Co., Ltd. (Yili Group Thailand)
Data Protection Officer
59 Moo 7, Pathum Thani – Lat Lum Kaeo Road,
Khu Bang Luang Sub-district, Lat Lum Kaeo District,
Pathum Thani Province 12140

E-mail: pdpa@chomthana.com
Telephone: (+662) 979-4800 ext. 412 (Legal) or ext.220 (Human Resources) or ext. 408 (IT)

In some cases, the Company may need to collect your personal data that are necessary for your identity verification (such as your name, surname, phone number, email address, address, etc.). This is part of the process to ensure that the Company can accurately respond to and serve your needs. Please ensure that any information you provide to the Company is always accurate, truthful, and up to date.

16. Governing law
The terms of use specified on the website as well as their implementation and interpretation shall be governed by the applicable Thai laws.

17. Non-waiver of rights
In the event that the Company does not exercise its right to enforce or grant leniency to certain terms of use or rules, or where certain terms have become ineffective or unenforceable for whatever reason, it shall not be construed as a waiver by the Company of its right to enforce or grant leniency to such terms or rules, or that the unenforceability of such terms of agreement or rules shall affect other enforceable terms and rules. This shall not be deemed that the Company has forever waived its right to enforce the said terms or rules as it may enforce them at a later date. Under no circumstances shall such actions of the Company be construed as a continuing waiver of its rights over any terms or any of its other rights.

18. Language of agreement
In the event that the Company has prepared a translated version of this agreement in a foreign language, such as English or Chinese, you acknowledge that the translated version has been prepared for your convenience only. The Thai version of the agreement shall remain legally binding over the relationship between you and the Company. In the event of any discrepancies between the Thai language version and its translated version, the Thai language version shall prevail and be legally binding.

19. Dispute resolution
In the event of any dispute between you and the Company arising from the terms of use, the terms of service, or any agreement relating to the use of this website, the Company confirms that resolution of such dispute will be based on the principles of fairness and integrity, and it will try to resolve the dispute as quickly and inexpensively as possible. You are requested to contact the Company first to find the best course for dispute resolution. However, if no resolution can be achieved by good faith negotiation or mediation, the dispute shall be resolved through the judicial process of Thailand.

These terms of use are effective from 1 April B.E. 2568 (2025)